Return, Refund & Replacement Policy

• Product received is damaged, tampered with, or arrives broken.
• Product delivered is different from what was ordered (wrong SKU, flavour, size).
• Product delivered is expired or has less than 3 months of shelf life remaining.
• Unopened, sealed products in original packaging within 7 days of delivery.

• Opened, used, or partially consumed consumables (oils, powders, capsules, teas).
• Personal care items where the safety seal has been broken.
• Products that show signs of misuse, mishandling or storage in extreme conditions.
• Return requests raised after the 7-day window from delivery.
• Free gifts, promotional items, or products purchased under flash-sale "no return" tags.

1. Go to My Account → Order History and select the order.
2. Tap "Request Return" and select the reason, upload a clear photo of the product and packaging.
3. Our team validates the request within 24 hours and schedules a free reverse pickup (for eligible cases).
4. Once the vendor receives the product and verifies its condition, your refund/replacement is processed.

As per our Marketplace Vendor Agreement, vendors bear the full cost of replacement/refund and reverse logistics for damaged, wrong or expired products. Amiroop Healthion LLP acts as the trusted intermediary to guarantee your rights.